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Better Support. More Revenue. For Your Brand.
We provide vetted customer support agents and chargeback recovery services for eCommerce, DTC and mobile subscription brands.
Two Core Solutions.
One Goal.
We help you deliver exceptional customer experiences and recover lost revenue — so your business can grow, faster.
Customer Support & Helpdesk
Dedicated email support agents, helpdesk management, macros, knowledge bases, self-help portals and AI integration to improve response and resolution times.
Learn moreChargeback Recovery
Strategic dispute handling for Shopify brands. We only charge 20% of recovered revenue — no fixed fees, no risk.
Learn moreBuilt for Growing Brands
We partner with eCommerce, DTC and mobile subscription businesses across the US, Canada, UK, Europe and Australia.
eCommerce / DTC Brands
Scale your customer experience.
Shopify Merchants
Reduce support load and recover revenue.
Mobile Subscription Apps
Keep your customers happy and subscribed.
The Advantage Is Real
Vetted Talent
Experienced, pre-vetted support and operations professionals.
Proven Results
Measurable impact on support workload, response times and revenue recovery.
Risk-Free Chargeback Pricing
You only pay 20% of recovered revenue. No fixed fees.
AI-Enabled Support
Smarter workflow, faster resolutions, happier customers.
Proven Outcomes for Growing Brands
36%
Fewer Support TicketsIn just 7 days, with a helpdesk implementation.
<1%
Chargeback RateAfter payment method optimization.
66%
Chargeback Win RateWith a structured dispute process.
€6,000
Recovered RevenueFor a 7-figure DTC brand in 60 days.
A Simple Process. Real Results.
Discovery Call
We learn about your goals, challenges and needs.
Plan & Onboarding
We build a tailored plan, set up processes and get your team ready.
Agents Go Live
Your dedicated team starts delivering support and recovery.
Ongoing Optimization
We monitor performance, make improvements and scale what works.
What Our Clients Say
“Cerberus has been a game changer for our support. Their team is responsive, professional and truly cares about our customers.”
“Their chargeback recovery service helped us recover thousands in lost revenue. The process was smooth, transparent and results-driven.”
“Professional, reliable and easy to work with. They’ve become an essential part of our operations.”
Book Your Free Discovery Call
Let’s discuss your goals and see how Cerberus Outsourcing can help you scale, reduce support load and recover lost revenue.
No obligation. Just a conversation.